Am I entitled to a concession?
Energy concessions and rebates assist eligible people and families with paying their energy bills. Concessions and rebates vary from state to state, please visit the relevant website below to confirm your eligibility and the process involved.
Due to NSW regulations, we are unable to register your concession card details here.
For more information please visit the NSW Government website.
For more information, please visit the Victorian Government website.
Due to South Australian regulations, we are unable to register your concession card details here.
If you are eligible for a concession, once you receive your first bill from Savant Energy, you can register your concession details by contacting the Department of Human Services (DHS) directly on 1800 307 758 or applying online at the Government of South Australia website.
ConcessionsSA also provides the Medical Heating & Cooling concession for people who experience high energy costs due to a medical condition, and the Emergency Electricity Payment Scheme (EEPS) for households at risk of electricity disconnection.
For more information, please visit the Queensland Government website.
You can smooth out your payments month by month or weekly with periodical payments instead of having to pay it all in one go at the end of your billing period.
It all depends on what method works best for you: whether you would prefer to make regular payments or make payments as and when you can.
For payments you have a few options: set up a direct debit with Savant Energy or make a BPAY arrangement with your bank or financial institution.
To arrange bill smoothing, contact our team.
Can I have more time to pay my bill?
From time to time, some of our customers may have trouble paying their bill. If this happens to you, please call us Monday- Friday 9am-5pm on 1300 117 376 find out if you qualify for a payment plan, relief scheme or a government-funded concession.
Some factors will make your request for a payment extension more complicated, such as:
- if the total amount due is greater than $1,000.
- if you need a payment extension that is greater than two weeks.
- if you’ve received a reminder notice or disconnection warning from us.
- if you’ve already requested a payment extension on your current bill.
Savant Energy has designed a Hardship Program to assist residential customers who are experiencing difficulties in paying their electricity, gas and water bills. You can find out more by reviewing our Hardship Policy.
Financial Counselling Australia
Customers who are having difficulties to pay their bills can talk to a financial counsellor by telephone from anywhere in Australia by ringing the National Debt Helpline on 1800 007 007. Alternatively, you can also visit the National Debt Helpline website for simple step-by-step guides explaining how to fix common debt problems.
Money Smart Website
The Australian Securities & Investments Commission has information to help you manage any problems paying your energy bills on their Money Smart Website.